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Support, Resources and Site Administration |
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Do you provide technical support 7 days a week?
Yes, we provide professional, responsive customer service via email 7 days a week. We pride ourselves on delivering
quality customer service. You will receive effective
and prompt answers to your questions. Our strength in this area is one of the reasons we have an exceptional customer loyalty rate.
What can I do using Customer HQ?
Our customer center is packed with features to help you build, manage and promote
your site. Customer HQ has a simple point-and-click interface, and includes a large range of documentation and site administration tools.
Site Administration
You can use the Control Panel at Customer HQ to:
- Upload files to your Web site
- List, move, and delete files
- Create and remove directories
- Set permissions
- Set up email aliases and autoresponders
- Redirect your email
- Manage your shopping cart [ More info ]
- Make your website with Site-O-Matic [ More info ]
- Post links to a huge range of free-for-all link pages
- Register your site with some of the web's leading search engines
- Check your site's ranking on the top search engines
- Check your web pages for broken hyperlinks
- Access your account through Telnet (if your account has Telnet access)
- View your site statistics
- Check your account details
- Install ready-made CGI scripts quickly and easily
- Password protect directories
Do you provide documentation?
Customer HQ contains over 350
pages of how to guides, answers to common questions, tutorials, troubleshooting guides, software downloads
and other handy resources. It is a truly useful facility which will help you learn more
about your site and will save you time by providing you with easily accessible answers to your questions.
How quickly do you respond to technical support questions?
We guarantee to respond to technical support queries within 24 hours but we usually respond in well under
12 hours. You will find our technical support staff helpful and responsive.
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Highlights
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The Example Web Host